Wednesday, 28 January 2026

 

GS–IV ETHICS – PREVIOUS YEAR QUESTIONS

Page–4 : Attitude, Emotional Intelligence & Aptitude

Shaktimatha 369 Learning

PYQ 16. “Attitude is more important than knowledge for a civil servant.” Discuss.

Attitude reflects a person’s predisposition towards people, issues and situations. While knowledge provides information, attitude determines how that knowledge is applied.

A positive attitude enhances empathy, responsiveness and ethical conduct in public service. Even highly knowledgeable officials may fail without the right attitude.

Thus, attitude plays a decisive role in translating knowledge into effective governance.

PYQ 17. “Explain the role of Emotional Intelligence in public service delivery.”

Emotional Intelligence (EI) is the ability to recognise, understand and manage emotions of oneself and others.

In public service, EI helps civil servants handle stress, resolve conflicts, and communicate empathetically with citizens. It improves grievance redressal and builds public trust.

Therefore, EI is essential for humane and people-centric administration.

PYQ 18. “Can emotional intelligence be developed? Discuss with suitable examples.”

Emotional intelligence is not fixed and can be developed through self-awareness, training and experience.

Practices such as mindfulness, feedback mechanisms, and exposure to diverse field situations help administrators enhance EI.

Thus, EI development is crucial for ethical leadership and governance.

PYQ 19. “Differentiate between aptitude and attitude. Why are both important for civil servants?”

Aptitude refers to an individual’s ability and potential to perform tasks, whereas attitude reflects mindset and disposition.

Aptitude ensures competence, while attitude ensures ethical and fair application. Civil services demand both efficiency and integrity.

Hence, aptitude and attitude together form the foundation of effective administration.

PYQ 20. “Emotional intelligence contributes to ethical decision-making.” Comment.

Ethical decisions often involve conflicting values and emotions. Emotional intelligence enables administrators to manage emotions and avoid impulsive actions.

By promoting empathy and self-regulation, EI helps balance rule of law with compassion.

Therefore, emotional intelligence strengthens ethical judgement in governance.

Examiner’s Notes

  • Define key terms briefly
  • Link attitude, EI and aptitude with governance outcomes
  • Use simple administrative examples
  • End with service delivery or public trust angle

End of GS–IV PYQs – Page–4

GS–IV ETHICS – COMPLETE MASTER LIBRARY

UPSC / UPPSC | Ethics, Integrity & Aptitude

Shaktimatha 369 Learning
Foundation • Thinkers • Case Studies • PYQs • Rank Booster

📘 SECTION A: CORE ETHICS SYLLABUS (FOUNDATION)

📚 SECTION B: THINKERS & MORAL PHILOSOPHY

🏛️ SECTION C: INTEGRITY, PROBITY & CIVIL SERVICES

🧩 SECTION D: CASE STUDIES (MODEL & ADVANCED)

📝 SECTION E: PREVIOUS YEAR QUESTIONS (PYQs)

🎯 SECTION F: REVISION, ENRICHMENT & RANK BOOSTERS

📌 HOW TO USE THIS LIBRARY

  1. Start with Foundation (Section A)
  2. Cover Thinkers & Values (Section B)
  3. Strengthen Integrity topics (Section C)
  4. Master Case Studies (Section D)
  5. Practice PYQs (Section E)
  6. Finish with Revision & Rank Booster (Section F)

GS–IV ETHICS – COMPLETE MASTER LIBRARY
Built with discipline • clarity • examiner perspective
Shaktimatha 369 Learning

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